LiLo AMBASSADOR ROOM RUDAI'S NOTES #05

The One Who Tends to LiLo.

リロをお手入れする人。

RUDAI'S NOTES 第5話

タブレットに向かって作業をするセキネさん

I took one look at Sekine-san's schedule and just went, whoa.

Some days, morning to evening, it's one-on-ones and team meetings lined up back to back, barely a gap between them.

If you've been with LiLo a while, you probably know her. Sekine-san has been here about eight years now, and these days her title is "manager."

Not a team manager, though. Not a shop manager either. To me, Sekine-san is the person who tends to LiLo. ...Not the clearest way to put it, I know.

Let me try it this way. Picture LiLo as a single plant. A seedling doesn't turn into a big, healthy tree just by sitting in the ground.

Water and feed it at the right moment. Move it so the light reaches. Thin the leaves where they've grown too thick. Look after the parts that aren't getting enough. You have to see the whole plant, and tend to it in small ways, constantly.

That, I think, is what Sekine-san does here. Seeing the whole thing, tending to the small things — over and over, all the time.

So everyone can shine in their own colour.

Every LiLo shop has its own style — you've probably noticed. There's a different kind of fun waiting in each one, and for me that's one of the best things about this place.

And it's not just the shops. It's the people inside them. LiLo is at its brightest when all kinds of people are doing the thing they're best at.

全員で手を挙げて笑うリロのスタッフたちの集合写真

But the strength that only a team can produce, and the individuality that makes each person themselves — getting both of those to live at once is really, really hard.

And behind all of it, Sekine-san is quietly at work.

What actually happens in those one-on-ones is different for everyone. Sometimes she's helping someone work out how to make a new idea real. Sometimes she's listening — properly, all the way down — to someone who's stuck, and helping them untangle it so they can move again.

スタッフと話をしているセキネさん

She knows what each person here is like, and she's always watching. Then she picks her words, or builds a system, from that.

Sometimes she'll spot something about you that you hadn't noticed yourself, and put it into words. How often do you meet someone who wants to understand you that carefully?

She's interested in people. And people are where the fun comes from.

Sekine-san has done a lot of different things. She's stood out front too, brewing coffee as a player. Then around 2020, teaching herself as she went, she built her current role at LiLo from nothing.

着物姿でカウンターに立ちコーヒーを淹れるセキネさん
手作りの屋台で珈琲ばくだんを売るセキネさん
周年祭では、手作りの屋台で創作菓子「珈琲ばくだん」を。At the anniversary festival, running a handmade stall selling "coffee bakudan (coffee bomb)."

How do you even do that?

セキネさん

SEKINE

"One thing about me is that I can't stand not knowing. Where the company is right now. Where it's headed. Where each person is, how they relate to each other. I'm always trying to get a handle on all of it — it's almost a tic.

I see. But nobody else at LiLo does what she does. Keeping an eye on every single person, alone — that sounds like a lot.

セキネさん

SEKINE

"Rudai, you like writing and coffee, right? Everyone's got something they can dig into without it feeling like effort. For me, that thing is people. Psychology, philosophy — what someone thinks and feels depending on the state they're in.

こたつを囲んでポッドキャストを収録するセキネさんと堀田さん
コロナ禍には堀田さんとPodcast番組「ホッティーのこたつ部屋」を開始。様々な世界の人たちと対話を重ねました。During the pandemic she started a podcast with Hotta-san, "Hottie's Kotatsu Room," sitting down with people from all kinds of worlds. ▶ Apple Podcastで聴く / Listen on Apple Podcasts
セキネさん

SEKINE

So really, I'm just doing what I love. I work on what I like and what I'm good at, and I think LiLo gets something back from that. Fun probably comes out of exactly that kind of state.

That's a long view. So what do you think sits at the core of LiLo?

セキネさん

SEKINE

"'Fun' is right there in the middle of it. That's LiLo. And there are all sorts of things that lead to fun. What counts as fun for us — that's what the Five Articles are about."

The LiLo Five Articles. Until now these have only ever been shared inside the company — five lines about the kind of people we want to be here.

オフィスの壁に掛けられた「リロ5ヵ条」のポスターと、それを指さす堀田さんの木製パネル
オフィスの壁に、いつも掛かっています。It's been up on the office wall the whole time.

リロ5ヶ条 / THE LiLo FIVE

  1. 遊び心を大事にしよう!

    Hold on to your sense of play!

  2. 変化を楽しもう!

    Enjoy it when things change!

  3. ひとりひとりの違いを面白がろう!

    Find the differences between us interesting!

  4. 自分でとめるな!つなげていこう!

    Don't let it stop with you — pass it on!

  5. かっこいい存在であろう!

    Be someone worth looking up to!

These have never left the office before. Just between us.

セキネさん

SEKINE

"All five of them lead back to that one word. Play makes things fun. If you can treat difference as interesting instead of annoying, that's fun too. People you look up to bring fun to everyone around them. I agreed with every one of these, straight through, no resistance. That's probably why I can bet this much of my life on it."

Whatever I asked, the answer came straight back. She understands this place all the way through, and she believes in the fun LiLo can make.

笑っているセキネさん

What does the company need to be — the team, each of us — so that we can hand you a cup of coffee we feel good about? Because Sekine-san is watching all of it, we're going to be fine. Even when we hit the gas too hard. Even when we lose our way.

We enjoy ourselves — and we make that enjoyment together with you.

LiLo is going to keep growing into a big, rustling tree — one that bears more and more flavour.

— Rudai